5. BUSINESS CORRESPONDENCE

 Business Correspondence is communication or exchange of information in a written form for the purpose of business activities.

What Business Communication Means:

Business Communication includes any kind of communication that occurs within the business context. Business communication includes customer relations, marketing, branding, advertising, etc, All managerial or administrative activities involve business communication be it planning, organizing, recruiting or decision - making. Effective business communication serves as a yardstick to measure the success or growth of an organisation. Business communication can be both oral and written.

Oral forms of Business Communication are: seminars, interviews, group discussions, etc. Written forms of Business Communication are: Memos, Reports, Research papers, Proposals, Circulars, etc.

The Main Features of Effective Business Etiquette:

The word 'etiquette' refers to the norms and standards of behaviour that govern socially accepted bahaviour in any given situation.

Business etiquette focuses on actions deemed appropriate in professional settings like:

1. Wearing appropriate attire.

2. Being on time.

3. Avoiding improper cell phone usage.

4. Taking care of the language you use.

5. Developing a professional handshake, etc.

Business Etiquette demands that you send the right messages to the right people all the time.

The Importance of Communication in Business:

Developing communication abilities promises a double pay off in the business world. Business success in today's competitive global marketplace largely depends on :

* Organizing ideas and information logically and completely.

* Expressing ideas and information coherently and persuasively.

* Reading and listening correctly to intended messages.

* Communicating effectively with people from diverse backgrounds and experiences.

Comments

Post a Comment

Popular posts from this blog

1.2. Interviews

Image
 An Interview is generally a two party conversation in which one or both parties have a specific purpose. Definition: An Interview is a dialogue between the interviewer ( the one who asks questions ) and the interviewee (the one who responds to them). It is usually a face to face conversation for the specific purpose of evaluating intelligence, training, progress or aptitude of a prospective employee or student.    Important factors for Success in an Interview: Being well- read with an adequate knowledge of the Subject and also Current Affairs. Having effective Communication Skills. Making a good First- Impression. Displaying a Positive Body Language. Adopting Active Listening Skills. Showing Honesty and Integrity. Exhibiting Leadership Skills. Major Skills and qualities expected of a candidate: Positive attitude towards work. Proficiency in the field of study. Oral and written communication skills. Interpersonal skills. Critical thinking and problem- solving skills. Self- motivation a
Read more

1.1 Formal and Informal Conversation- Conversation in the Workplace

Image
 A conversation is a free-flowing interactive communication between two or more people. General Features of a Conversation: * A conversation usually takes place in an informal setting. * The language used is informal. * There is no well defined speaker or listener, as a conversation involves an ongoing interaction. * Though thoughts, ideas and information are exchanged, they are often loosely organized, sometimes with no clear purpose. * Generally conversations are just a series of fragments that may or may not fit into a whole. Example of an everyday conversation: A: How is your day going? B: Quite busy. I'm preparing for my presentation tomorrow C: What's the topic? B: Marketing Techniques C: How's your neighbour Satish? A: He's fine. He's getting ready for his Semester Exams. B: I must be going. I've got lots to do.  B: See you C: Good Luck with your presentation. B: Thanks. General topics of Conversation: Friends, College, Duties, Weather, Interests, Sports,
Read more

3. READING SKILLS

  Reading is a basic life skill. The ability to read well ensures personal fulfilment.  The Importance of Reading: Reading is an important Receptive Skill. It helps to acquire knowledge of the world and that of a language. Reading is an opening to a wide variety of linguistic forms, new grammar and vocabulary. Reading develops imagination, entertains and plays a key role in socialization. Developing Reading Readiness: Pre- reading skills: 1. Learning the sounds of language. 2. Understanding the alphabetic principle - how letters represent sounds. 3. Listening to Oral language and Vocabulary. 4. Listening to others read. Note: The right exposure, practice in the use of words and language , adequate cognitive (understanding) development, will help to acquire reading. Methods of Learning Reading: The Phonic Method stresses on letter- sound correspondence. This helps beginners understand how letters are linked to sounds (phonemes). Patterns of letter- sounds correspond to spelling. This kn
Read more