2. Listening Skills

 Good communication requires good listening skills. Good listening leads to easy communication. 

Define the process of listening.

The process of listening involves:

  • hearing
  • decoding
  • comprehending
  • retaining 
  • responding
Stages of Listening 
Stage 1 : Start with a message
Stage 2 : Transmitter encodes the message
Stage 3 : Basic Communication process, Encoded message is transmitted
Stage 4 : Encoded message is received
Stage 5 : Receiver decodes the message

Hearing is a physical act. Words sent out by the speaker are received. They are then further processed by the listener.

Decoding involves sensing and filtering of the verbal messages that are heard. Decoding is a conscious act.

Comprehending is understanding the meaning of the filtered message. This act is known as absorption or assimilation. The message at this stage has been heard, sensed, filtered and interpreted. This act of interpreting, requires listener's own knowledge, experience, perception and cognitive ( understanding) power. Besides grasping the meaning of the verbal message, the non-verbal message has also to be studied and noted. 

Retaining is also known as remembering. Messages that are received are usually not for immediate consideration and action but for future use. Although absorption takes place in the present time., It's usage takes place sometime in the future. Memorizing the message therefore assumes significance. Retaining or remembering is a process that stores the assimilated message in memory to facilitate recalling sometime in the future. 

Responding takes place at the end of the verbal communication or may be even earlier. Responding is a way of providing feedback to the communicator which usually takes place at the end. If however, there is need to seek clarification or need to empathize with the speaker, responding may take place earlier. This may take the form of prodding, prompting or reassuring the speaker that the message is well received. 

Listening Tactics:
  • Observe the speaker's behaviour and body language
  • Summarize the whole then break it up into sections
  • Note key words and phrases
  • Take notes
  • Get closer to the speaker
  • Turn off distractions
  • Personalize the message
Barriers in listening:
A barrier is anything that comes in the way of communication.
  • Physical barrier - noise interference, environmental distractions
  • Physiological barrier- fatigue, ill health, hearing impairment, speaker's accent and pronunciation.
  • Psychological barrier- personal biases or opinions.
  • Overload of message - too lengthy, not logically sequenced.
  • Selective listening - tendency to ignore something you don't want to listen to.
  • Limited attention span - lesser time of concentration than the normal.
  • Poor retention- not being able to retain much of the information received.
Overcoming Listening Barriers:
  • Develop a desire to listen.
  • Make a conscious effort to focus attention on the speaker and the message.
  • Listen to both verbal and non-verbal message.
  • Listen to understand not oppose.
  • Listen to the entire message, do not interrupt.
  • Do not mix emotions with listening efficiently.
  • Judge content, not delivery.
  • Be flexible, adjust with organisational pattern of the speaker.
  • Fight distractions.
  • Listen between the lines - note the non-verbal language used.
  • Anticipate what's coming next.
  • Try to understand from the speaker's point of view.
  • Use positive body language to listen effectively.
  • Ask questions. Provide feedback.
Misconceptions about Listening:
  • Listening and hearing are the same.
Incorrect- Hearing is accidental, involuntary and effortless while listening is focused, voluntary and intentional 
  • Listening is easy and comes naturally.
Incorrect- Listening requires concentration. The brain processes meaning from words and sentences. This is a conscious act. Listening is therefore an acquired skill. Active listening implies using listening tactics and strategies.

Types of Listening:
1. Empathetic listening- to provide emotional and moral support.
2. Critical listening- to understand and evaluate.
3. Content listening- to understand and retain.
4. Attentive listening- to get all parts of the message.
5. Evaluative listening- to analyse, interpret and select appropriate information.
6. Focused listening- for specific information.
7. Appreciative listening- for entertainment and pleasure.
8. Superficial listening- having little awareness of what is being said.

Comprehension is :
1. Making sense of words.
2. Constructing meaning from text.
3. Connecting ideas between text and prior knowledge.
4. Grasping the significance of what is heard or read.

Comprehending strategies:
1. Making and checking predictions
2. Asking and answering questions
3. Paraphrasing and summarizing important information
4. Identifying topic sentence or theme of the text
5. Checking cause and effect
6. Differentiating fact from opinion
7.Making inferences
8. Comparing and contrasting
9. Sequencing ideas
10. Drawing conclusions


Activity:
Evaluate your listening skills: Always/ sometimes/ never
1. I concentrate on what the speaker is saying.
2. I stay focused even when the subject is difficult to understand.
3. I focus on content not delivery.
4. I listen with an open mind.
5. I take notes as a way of active listening.
6. I wait till I understand the whole message and then respond.
7. I listen for ideas and themes, not isolated facts.
8. I listen to both verbal and non- verbal messages.
9. I listen to understand from the speaker's point of view.
10. I make a conscious effort to listen.


 


Comments

  1. Lakshya Jain S
    212205183
    II BCA (SHIFT - II)
    1. Sometimes
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    3. Always
    4. Always
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    6. Always
    7. Not so often
    8. Sometimes
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    10. Sometimes

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  2. Pooja.m
    2nd bca 2 shift
    212205165
    1. Always
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    10. Always

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  3. Damini.M.K
    II BCA SHIFT 2
    Register number: 212205147

    Evaluation of my listening skills:

    1. Always
    2. Sometimes
    3. Sometimes
    4. Always
    5. Always
    6. Always
    7. Sometimes
    8. Always
    9. Sometimes
    10. Always

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  4. Keerthana V
    II BCA Shift 2
    212205157
    1.Always
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  5. Prateeka Reddy
    II b com ( gen) b
    312216332
    1. Always
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  6. 1.Always
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  7. Name : Srinithi S R
    Reg no : 312216308
    Class : II B.Com ( General)
    1. Always
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    4. Sometimes
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  8. Sindhuja B
    2nd year BCA
    212205175

    1. Always
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  9. V.Aarthi bcom(CA)
    312216357 2nd year
    1.Always
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  10. Niranjana M
    312216383
    II B.Com CA

    1. Always
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  11. S Harini
    312216293
    II B com General Shift 2
    1.Always
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  12. S Harini
    312216293
    II B com General Shift 2

    1. Always
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    6. Always
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  13. G Yamini Devi
    II B. Com general B
    SHIFT 2

    1. Always
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    4. Always
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  14. Shalini.B
    II b com ( gen) b
    312216301
    1. Always
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  16. Shahana Parveen
    II b com ( gen) b
    312216300
    1. Always
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  17. Ranjitha.P
    212205168
    BCA SHIFT-2

    1. Sometimes
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    3. Always
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    7. Not so often
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  18. Nivedha Shyla. A
    312216384
    II bcom ca
    1. Always
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    5.something
    6. Always
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  19. S.PRAVEENA PRIYA
    II B.COM(CA)
    312216387
    1. Always
    2. Always
    3. Always
    4. Always
    5. Sometimes
    6. Always
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  20. M.Abinaya
    2nd Bcom CA
    312216359
    1.Always
    2.Always
    3.Always
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  21. M Preethi
    312216333
    B com General ll-B
    1.Always
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  22. Aanandavarshini R B
    II Bcom Ca shift 2
    312216416
    1.Always
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  23. Sandhiya.C
    312216299
    Bcom General shift 2 (b) sec
    1. Always
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    3. sometimes
    4. Always
    5. Always.
    6. sometimes
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  24. Abinaya G
    II-B.A English
    112205184

    1. Always
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  25. Vasundhara S
    B.Com general shift-ll
    312216344
    1.Always
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  26. Nikithaa.A II BCA SHIFT-2 Register number:212205163 Evaluation of my listening skills: 1.Always 2.Sometimes 3.Sometimes 4.Always 5. Always
    6. Always
    7. Sometimes
    8. Always
    9. Sometimes
    10. Always

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  27. Jene angel.P
    312216377
    II B.com CA
    1.Always
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  28. Jayashree.S
    212205154
    2nd BCA Shift 2
    1. Sometimes
    2. Sometimes
    3. Always
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    7. Not so often
    8. Sometimes
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    10. Sometimes

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  31. V. Dhaarani
    212205188
    2nd BCA shift 2
    1. Always
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  32. T. Bhavya
    312216341
    2nd B.com(gen) ''B'' section
    1. Always
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    4. Always
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    6. Always
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    9. Sometimes
    10. Sometimes

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  33. Shrinithi.R
    2nd BCA SHIFT2
    212205174
    Evaluation of my listening skills:

    1. Always
    2. Sometimes
    3. Sometimes
    4. Always
    5. Always
    6. Always
    7. Sometimes
    8. Always
    9. Sometimes
    10. Always

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  34. Tejus
    312216404
    2nd b.com CA

    Always
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    Never
    Always
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    Never
    Always
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  35. Vijayalakshmi.R
    212205182
    2nd BCA shift II
    1.Always
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    3.Always
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  36. Akshaya V
    B.comCA
    312216363
    1. Always
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  37. Ashwini.G
    B.comCA
    312216367
    1.Always
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  38. A. Sineka
    312216340
    IIb.com (gen)
    1.always
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    6.always
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  39. Shobha S
    B com(Gen) shift-2
    312216303
    Evaluation of my listening skills:

    1. Always
    2. Sometimes
    3. Sometimes
    4. Always
    5. Always
    6. Always
    7. Sometimes
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    9. Sometimes
    10. Always

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  40. D.Abirami
    312216360
    2 B.com.ca
    1:sometimes
    2:always
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    6.always
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    9.sometimes
    10.never

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  41. S.P. Shalini shri
    II- bcom.Ca - shift -2
    312216398
    1.sometimes
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    4.always
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    7.never
    8.sometimes
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    10.always

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  42. P. Sharmila
    2BCA shift - 2
    212205173
    1. Always
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    10.always

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  43. Sowmiya. M
    2 BCA shift -2
    212205179
    1. Always
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    4. Always
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  44. G deepika
    2BCA shift 2
    212205186
    1.Always
    2.sometimes
    3 Sometimes
    4.always
    5 Always
    6.always
    7.sometimes
    8.Always
    9.Sometimes
    10.always



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  45. R. Kavitha
    II BCA shift 2
    212205155
    1.always
    2.always
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    5.sometimes
    6.always
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  46. PRINCY A
    II-bcom CA
    312216389
    1. Always
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    6. Always
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    10. Always

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  47. A.Abinaya
    312216358
    II b.com CA
    1.Always
    2.sometimes
    3.Always
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    6.Always
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    10. Always

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  48. S.Divya lakshmi
    Bcom.ca shift 2
    312216371
    1.sometimes
    2.sometimes
    3.never
    4.always
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    6.always
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    10.sometimes

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  49. Sankari
    II BA English
    112205198
    1. Always
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    3. Sometimes
    4. Always
    5. Always
    6. Sometimes
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    8. Always
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  50. Manju Barkavi G ( 312216348)
    2nd Bcom General B
    1. Always
    2. Sometimes
    3. Sometimes
    4. Sometimes
    5. Sometimes
    6. Always
    7. Always
    8. Always
    9. Sometimes
    10. Sometimes

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  51. Samsunisha B
    B com CA shift 2
    312216393

    1. Always
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    3. Always
    4. Always
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    6. Always
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  52. Vinodhini D
    B. Com(ca) 2nd year
    312216411
    1.Always
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  53. Vinodhini D
    B. Com(ca) 2nd year
    312216411
    1. Sometimes
    2. Always
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    6. Always
    7. Sometimes
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    9. Always
    10. Always

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  54. Pooja Rakshana.V
    212205166
    2nd year BCA
    1) sometimes
    2) sometimes
    3)Always
    4)Always
    5)Always
    6)Always
    7) Sometimes
    8)Always
    9)Always
    10) Sometimes

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  55. S Aishwarya
    312216329
    2nd Bcom general B
    1. Always
    2. Sometimes
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    4. Always
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    10. Always

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  56. K sapnaa Jain
    312216327
    2nd year
    1.always
    2.sometimes
    3.always
    4. Always
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    6.always
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  57. Shreya S
    312216339
    2nd Bcom general shift 2 Sec B

    1.Always
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  58. Sharmila S
    312216302
    2nd bcom general shift 2 sec B
    1.Always
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  59. S.Divya
    II B.Com gen B
    312216351
    1.Sometimes
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    4.Always
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    7.Never
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    10.Sometimes

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  60. Tejaswini k
    B com general (2nd year)
    Shift 2
    1.sometimes
    2.sometimes
    3.never
    4.always
    5.sometimes
    6.always
    7.sometimes
    8.sometimes
    9.sometimes
    10.sometimes

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  61. Evaluation of my listening skills:
    Sharmila. G
    1. Always
    2. Sometimes
    3. Sometimes
    4. Always
    5. Always
    6. Always
    7. Sometimes
    8. Always
    9. Sometimes
    10. Always

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  62. Janaranjani.P
    Bcom General shift 2
    312216347
    1.Always
    2.Sometimes
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  63. This comment has been removed by the author.

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  64. Vishalini.s
    2 b.com gen b
    312216318
    1. Always
    2. Sometimes
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    7. Sometimes
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    10. Always

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  65. K.Rajkumari
    312216291
    2nd bcom(Gen) B section
    1.Always
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    3.Always
    4.Always
    5.Sometimes
    6.Always
    7.Sometimes
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  66. Harinii S
    ll Bcom general B
    312216326
    1. Always
    2. Sometimes
    3. Sometimes
    4. Never
    5. Always
    6. Always
    7. Sometimes
    8. Always
    9. Sometimes
    10. Never

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  67. Swathi S
    bcom(general)
    312216310 2nd year
    1.Always
    2.Sometimes
    3.Sometimes
    4.Always
    5.Always
    6.Sometimes
    7.Sometimes
    8.Always
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    10.Always

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  68. Vaishnavi R A
    II Bcom general b shift 2
    312216314
    1.Always
    2.Sometimes
    3.Sometimes
    4.Always
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  69. V.Ananya
    312216342
    2nd year Bcom general b section shift 2
    1.Always
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  70. Gowri. S
    II B.com General B

    1. Always
    2. Sometimes
    3. Sometimes
    4. Always
    5. Always
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    7. Always
    8. Always
    9. Sometimes
    10. Always

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  71. Shridevi.S
    II Bcom(gen) B sec
    shift 2
    1.Always
    2.Sometimes
    3.Sometimes
    4.Always
    5.Sometimes
    6.Always
    7.Always
    8.Always
    9.Always
    10.Always

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  72. M.elakkia
    II b.com general shift 2
    1.Always
    2.Sometimes
    3.Sometimes
    4.Always
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    6.Always
    7.Always
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  73. Ankita Behera A
    312216345
    II Bcom General B
    1.Always
    2.Sometimes
    3.Sometimes
    4.Always
    5.Sometimes
    6.Always
    7.Always
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    10.Always

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  74. Swetha.v
    312216356
    2nd bcom(gen)b section
    1. Sometimes
    2. Sometimes
    3. Always
    4. Always
    5. Always
    6. Always
    7. Not so often
    8. Sometimes
    9. Not so often
    10. Sometimes

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  75. Priyadarshini.R
    2nd b.com gen shift 2
    312216349

    1. Always
    2. Sometimes
    3. Sometimes
    4. Always
    5. Always
    6. Sometimes
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  76. 1.Always
    2.Always
    3.sometimes
    4.Always
    5.sometimes
    6.Always
    7.Never
    8.always
    9.always
    10.always

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  77. VISHAKHAA JAIN
    1.ALWAYS
    2.ALWAYS
    3.SOMETIMES
    4.ALWAYS
    5.SOMETIMES
    6.ALWAYS
    7.SOMETIMES
    8.SOMETIMES
    9.SOMETIMES
    10.SOMETIMES

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  78. Sri prithinka.p
    312216306
    2ndbcom(gen)b section
    Listening skill
    1. Always
    2. Sometimes
    3. Sometimes
    4. Always
    5. Always
    6. Always
    7. Always
    8. Always
    9. Sometimes
    10. Always

    ReplyDelete
  79. Neeraja P
    II Bcom(Gen) B Shift 2
    312216335
    1.Sometimes
    2. Sometimes
    3.Always
    4.Always
    5.Always
    6.Always
    7.Sometimes
    8.Always
    9.Sometimes
    10.Sometimes

    ReplyDelete
  80. P. Palak Jain
    II- B.COM GENERAL - “B”
    SHIFT -II
    1. Sometimes
    2. Sometimes
    3. Always
    4. Always
    5. Always
    6. Always
    7. Not so often
    8. Sometimes
    9. Not so often
    10. Sometimes

    ReplyDelete
  81. S.swetha
    212205181
    BCA -|| year
    Shift -2
    1. Always
    2. Sometimes
    3. Sometimes
    4. Always
    5. Always
    6. Sometimes
    7. Sometimes
    8. Always
    9. Always
    10. Always

    ReplyDelete
  82. E.yogitha varshini
    312216320
    II b.com ( gen ) , B , shift - 2
    Activity:
    1. Always
    2. Sometimes
    3. Sometimes
    4. Always
    5. Always
    6. Always
    7. Always
    8. Always
    9. Sometimes
    10. Always

    ReplyDelete
  83. S.Shri Vignaya
    II BCOM GEN B SHIFT 2
    312216294

    1. Always
    2. Sometimes
    3. Sometimes
    4. Always
    5. Always
    6. Sometimes
    7. Sometimes
    8. Always
    9. Sometimes
    10. Always

    ReplyDelete
  84. Madhumitha
    II B. Com general B
    SHIFT 2

    1. Always
    2. Sometimes
    3. Sometimes
    4. Always
    5. Sometimes
    6. Sometimes
    7. Sometimes
    8. Always
    9. Sometimes
    10. Always

    ReplyDelete
  85. Somasundari M
    ll bcom gen B shift -2
    1. Always
    2. Sometimes
    3. Sometimes
    4. Always
    5. Always
    6. Always
    7. Always
    8. Always
    9. Sometimes
    10. Always

    ReplyDelete
  86. Sumithra
    312216402
    1. Always
    2. Sometimes
    3. Sometimes
    4. Always
    5. Always
    6. Sometimes
    7. Sometimes
    8. Always
    9. Sometimes
    10. Always

    ReplyDelete
  87. D.preethi
    31216388
    B.com(CA)
    1. Always
    2. Sometimes
    3. Sometimes
    4. Always
    5. Always
    6. Sometimes
    7. Sometimes
    8. Always
    9. Always
    10. Always

    ReplyDelete
  88. ||b.com(CA) shift-2
    312216414
    1.sometimes
    2.sometimes
    3.always
    4.always
    5.always
    6.always
    7.sometimes
    8.always
    9.sometimes
    10.sometimes

    ReplyDelete
  89. Nanditha
    II Bcom CA
    312216420
    1. Always
    2. Sometimes
    3. Always
    4.Always
    5.sometimes
    6. Sometimes
    7. Always
    8. Always
    9. Always
    10. Always

    ReplyDelete
  90. RudhraAkshaya.U
    II B.COM CA
    312216423
    1.Always
    2.Sometimes
    3.Always
    4.Always
    5.Sometimes
    6.Always
    7.Always
    8.Always
    9.Always
    10.Always

    ReplyDelete
  91. 2nd b.com
    312216397
    1.Always
    2. Always
    3. Always
    4. Always
    5. Sometimes
    6. Always
    7. Always
    8. Always
    9. Always
    10. Always

    ReplyDelete
  92. G.Ashwini
    2 b.com ca
    312216367
    1.Always
    2.Always
    3.Always
    4.Sometimes
    5.Sometimes
    6.Aways
    7.Always
    8.Always
    9.Sometimes
    10.Sometimes

    ReplyDelete
  93. R.N.Monisha
    B.com ( CA)
    312216382
    1.always
    2.always
    3.sometimes
    4.always
    5.sometimes
    6.always
    7.Always
    8.sometimes
    9.always
    10.sometimes

    ReplyDelete
  94. S H AMRRUTHA
    II B.COM CA
    312216364
    1. Always
    2. Always
    3. Always
    4. Always
    5. Always
    6. Always
    7. Always
    8. Always
    9. Always
    10. Always

    ReplyDelete
  95. 2 Bcom CA
    1.always
    2.sometimes
    3.always
    4.sometimes
    5.always
    6.always
    7.always
    8.always
    9.always
    10.sometimes

    ReplyDelete
  96. 1.Always
    2.Always
    3.Always
    4.Always
    5.Always
    6.Always
    7.Always
    8.Always
    9.Always
    10.Always

    ReplyDelete
  97. P.R ezhilarasi
    312216373
    1.sometimes
    2.sometimes
    3.always
    4.always
    5.sometomes
    6.sometimes
    7.always
    8.always
    9.sometimes
    10.always.

    ReplyDelete
  98. Bcom ca 2nd yr

    1.Always
    2.Sometimes
    3.Sometimes
    4.Always
    5.Sometimes
    6.Always
    7.Always
    8.Always
    9.Always
    10.Always

    ReplyDelete
  99. Elakya
    B.com(ca) 2nd
    1.Always
    2.Sometimes
    3.Sometimes
    4.Always
    5.Sometimes
    6.Always
    7.Always
    8.Always
    9.Always
    10.Always

    ReplyDelete
  100. Anuja.S
    II B.COM CA
    312216418
    1.Always
    2.Sometimes
    3.Always
    4.Always
    5.Sometimes
    6.Always
    7.Always
    8.Always
    9.Always
    10.Always

    ReplyDelete
  101. M.Harini
    2b.com ca
    312216375
    1.Always
    2.Always
    3.Always
    4.Sometimes
    5. Always
    6. Always
    7.Sometimes
    8. Sometimes
    9. Sometimes
    10. Sometimes

    ReplyDelete
  102. 2ND BCOM CA
    312216424
    1.ALWAYS
    2.ALWAYS
    3.ALWAYS
    4.SOMETIMES
    5.SOMETIMES
    6.SOMETIMES
    7.ALWAYS
    8.ALWAYS
    9.ALWAYS
    10.ALWAYS

    ReplyDelete
  103. 2nd B.com(CA)
    312216417
    1.sometimes
    2.sometimes
    3.always
    4.always
    5.sometimes
    6.always
    7.sometimes
    8.always
    9.always
    10.sometimes

    ReplyDelete
  104. This comment has been removed by the author.

    ReplyDelete
  105. P.Baghya
    2nd BCA shift 2
    212205145

    1.Always
    2.Sometimes
    3.Sometimes
    4.Always
    5.Always
    6.Sometimes
    7.Sometimes
    8.Always
    9.Sometimes
    10.Always

    ReplyDelete
  106. S.Nithya Sri BCA shift 2 (212205164) Evaluation of my listening skills:

    1. Always
    2. Sometimes
    3. Sometimes
    4. Always
    5. Always
    6. Always
    7. Sometimes
    8. Always
    9. Sometimes
    10. Always

    ReplyDelete
  107. My latest hobby become to read electronic books
    And spending me time with my mother it make me some encourage to
    Relax myself

    ReplyDelete

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