Essentials of Language and Communication II

  Business Correspondence is communication or exchange of information in a written form for the purpose of business activities. What Business Communication Means: Business Communication includes any kind of communication that occurs within the business context. Business communication includes customer relations, marketing, branding, advertising, etc, All managerial or administrative activities involve business communication be it planning, organizing, recruiting or decision - making. Effective business communication serves as a yardstick to measure the success or growth of an organisation. Business communication can be both oral and written. Oral forms of Business Communication are: seminars, interviews, group discussions, etc. Written forms of Business Communication are: Memos, Reports, Research papers, Proposals, Circulars, etc. The Main Features of Effective Business Etiquette: The word 'etiquette' refers to the norms and standards of behaviour that govern socially accepted

NOTE MAKING Note Making leads to a higher order of thinking. You analyse, interpret, personalize and enhance comprehension when you make notes. Benefits of Note making: 1. To remember important information. 2. To clarify learning material. 3. To have material for discussion. 4. To gather material for assignments. 5. To prepare for examinations and other tests. Methods to make and organise notes: Summaries, tables, mind maps, concept maps, time lines, cause and effect diagrams. Note Making in visual Form: 1. Concentrate on the gist of the subject, forget the trimmings. 2. Write short sentences using own words but keep to the meaning. 3. Condense material to grasp quickly. 4. Rework notes to make it clear. 5. Review notes periodically to achieve lasting memory. Note making - summarizing Summarizing is condensing source material into just a few lines using own words. Steps to follow when summarizing 1. Before writing the summary, read, mark and annotate the original. 2. Support the topic